Best Western London Queens Hotel Crystal Palace

The Hotel was convenient and clean there was a wait to check in and we had to wait an hour for our room as it was not ready. It was hard to get information from staff, but we put this down to them being busy. Room was very clean with no issues. The window was unable to be opened, but there was Air-Con which worked well. Breakfast was a grab and go bag which had sandwiches apple orange juice and pastries in and a blueberry muffin. There is a car park, but we didn’t make use of it.

Excellent hotel. Room was clean and large with spotless bedding. Staff were very friendly and the front desk reception was very helpful and obliging. Full English breakfast at £8.65 was a bargain with lots of choice and no limit on what was available. Limited parking at £10 per day was excellent considering the amount of traffic in the area and scarcity of other parking areas close at hand

I really enjoyed my stay here, honestly wanted to stay longer than the 4 days I stayed. The hotel has a good location - it's close to the bus station, restaurants and a big Sainsburys which is a few minutes walk from it. The hotel provides parking although I did not need it. I booked a room with a double bed and it comes with a TV as well. The room was quaint and neat, lots of towels provided, and it had air conditioning which was crucial for the hot weather. The bathroom was a very good size, honestly I think it was my favourite part of the room. I loved the design and colour of the room, I suppose it has something to do with the history of the area (as an aspiring architect, I enjoy these little details). I think the interior of the hotel is wonderfully decorated and contrasts with the exterior though. From the outside, you'd think something completely different, however when you go in, it's decent. Within the hotel, a vending machine for bottled water and snacks is provided. There was also a microwave located in the lobby of the reception which I wished I knew earlier (so take note in case you're on a budget and don't want to spend lots of money on takeout). The service I received was great - I lost my oyster card on the hotel premises, and the reception called me when it had been found. They were also willing to keep my luggage for me after I checked out. If I ever need to come back to London, I will be looking to stay here again.

Stayed here for 4 nights and had no issues. The receptionists dealing with us were very friendly. Room was small but cozy and clean. Water pressure in shower wasn't fantastic but we were still able to shower. We didn't check out the bar or restaurant. Overall a pleasant stay and we'll probably stay again if in the area.

This hotel is in the middle of a refurb. Our room had been recently updated with pleasant decor and a decent bed. The room was also very clean and quiet. Only bad point was the shower was pretty feeble. There is secure parking at the back of the hotel which will be easier on the eye once the refurbishment is complete (currently a load of rubbish piled up there). Overall a good stay and at a great price!

I had a double room, it was very clean & comfortable although a little bit on the small side, if you like space do not share I did with a friend, room was modern. The reception was under some sort of renovation which should have mentioned prior to booking but it wasn't big deal. The reception staff were friendly & it was easy to check in & out. I drove to hotel & was a little worried about parking from previous reviews, however I parked across the road in a free bay for the night. There are shops 5 mins down the road with convenient stores & restaurants.

Very pleasant stay here. The room was spotlessly clean, the bed was comfortable, bathroom facilities were all in perfect working order. The hotel is not offering dining facilities yet, but does have a bar which offers hot drinks too. There is secure parking on site which is chargeable by the hour, or 24 hour period. I would stay here again, and found it good value for money.

I like the location, cleanliness, staff, and amenities they provide was helpful , there also share physical space, the main hotel which is private and a hostel base hotels offer private rooms while the rest of the hostels have shared sleeping area.